Legal
Refund Policy
Last updated: January 2026
This Refund Policy explains how refunds are handled for custom digital services provided by Karvance Digital LLC. By making a payment, approving a proposal, or starting a project, you agree to this policy.
1. Custom Digital Services
Karvance Digital LLC provides custom project-based digital services, including website development, automation systems, booking systems, CRM setup, Stripe payment workflows, and technical support. Because these services require planning, labor, design, development, and setup time, payments may not always be refundable once work has started.
2. Deposits
Project deposits are used to reserve project time, begin planning, prepare project assets, and start development work. Deposits are non-refundable once project work has started.
3. Milestone Payments
Milestone payments are tied to project progress. Once a milestone has been completed or substantially worked on, that milestone payment is non-refundable. If a refund request is approved, it will only apply to work that has not yet been completed.
4. Final Payments
Final payments are due before final launch, transfer, or delivery unless otherwise agreed in writing. Final payments are generally non-refundable after final delivery, launch, or transfer of project files.
5. Monthly Support Plans
Monthly support plans are billed for ongoing availability, maintenance, updates, and technical support. Monthly support payments are non-refundable once the billing period has started. Clients may cancel future recurring support according to the agreement terms.
6. Third-Party Fees
Third-party fees are not refundable by Karvance Digital LLC. This may include domain registration, hosting fees, paid software, plugins, payment processor fees, CRM subscriptions, email service providers, or other third-party tools purchased for the client.
7. Refund Requests
Refund requests must be submitted in writing by email within 7 days of payment. The request must include the client name, invoice number if available, payment date, project name, and reason for the refund request.
8. Review Process
Karvance Digital LLC will review refund requests based on project status, completed work, time already spent, approved deliverables, third-party expenses, and the terms of the project agreement.
9. No Refunds for Approved Work
Work that has already been approved, delivered, launched, transferred, or substantially completed is not eligible for a refund.
10. Chargebacks and Disputes
Clients agree to contact Karvance Digital LLC first to resolve any billing or service concerns before initiating a chargeback or payment dispute. We keep project records, invoices, written communication, approvals, and delivery documentation for dispute review.
11. Contact
To request a refund review or ask billing questions, contact:
Email: info@karvancedigital.com